Operations Manager

The Grounds Guys are excellent at taking care of our customers and providing exceptional residential and commercial lawn care, landscaping, drainage, lighting, and hardscape services. But that only happens because we have amazing people like you on our team. If you’re ready to take the next big step in your career, or you’re already thriving as a supervisor, estimator, or operations leader, we want to talk with you.

At The Grounds Guys, we’re more than just “the lawn guy.” We’re a dedicated team of lawn care and landscaping professionals who know how to make a great first impression. From the professional appearance of our crews to the quality and details we deliver on every job, we stand by the Neighborly Done Right Promise every time.

Here at Grounds Guys, we’re looking for someone ready to take on a multi-responsibility role as both an Operational Manager to help lead operations and assist with growth within the business.

Is This Right for You?

Here are some things we’re looking for. If you identify with even a few of these statements, we want to speak with you right away. Apply immediately.

• You’re passionate about serving others, your crew, your customers, and your community.
• You love the business side of business: routing, scheduling, operations, and solving daily challenges.
• You enjoy sales, meeting new people, walking properties, creating estimates, and closing deals.
• You embrace staffing challenges and take pride in building, training, and retaining strong crews.
• You view customer service issues as opportunities to make raving fans.
• You take ownership, communicate clearly, and pride yourself on getting the job done no matter what obstacles come up.
• You thrive when balancing multiple projects in a challenging environment.

Your Responsibilities as an Operations Manager

Overall Business Management

• You’ll help hire, coach, mentor, and hold team members accountable to ensure every job is completed with high quality and efficiency.
• You will help organize the daily flow of operations, improve systems, and support the team so the company grows profitably.
• You maintain a positive company culture and provide strong leadership to the crew every day.
• You ensure employees receive the training, safety education, and support they need to succeed.
• You’ll implement and maintain job site safety protocols, equipment maintenance routines, routing and scheduling, and daily operational standards.
• You collaborate closely with the owner to meet revenue goals, manage existing accounts, and grow the business.
• You implement the Grounds Guys processes effectively and consistently.
• Occasionally you will be asked to assist the crews with projects as needed to help work through issues that may arise.

Sales & Estimating Responsibilities. On occasion you will need to help with building estimates and working with the sales team.

• Conduct onsite property assessments for landscaping, lawn care, pruning, hardscape, drainage, lighting, seasonal services etc.
• Assist with preparing detailed estimates and present them to customers.
• Follow up with the sales team consistently and help convert leads into signed jobs.
• Build long-term customer relationships and represent the company professionally.

Personnel & Team Leadership

• Help hire, train, and develop crew leaders and team members.
• Assist with performance reviews, merit increases, discipline, and accountability.
• Maintain productive, positive crew morale and minimize turnover.
• Oversee staff schedules, routing, and vacation requests.

How We Measure Success

• Attendance: You set an example for the team with punctuality and reliability.
• Budget vs. Actual Hours: You help ensure profitable jobs by managing labor and materials efficiently.
• Return Rates: You maintain strong quality control to keep return visits extremely rare.
• Crew Retention: You foster a formidable team culture and reduce turnover by developing and mentoring crew members.
• Customer Retention: You build relationships, deliver top-tier service, and help maintain long-term customers.
• Sales Performance: Your closing percentage, revenue generated, and follow-up consistency show your contribution to growth.
• Full Utilization of Software & Processes: You rely on CRM and operational systems to manage schedules, estimates, job notes, and reporting flawlessly.

Job Requirements for Operational Manager & Sales Representative

• A proactive leader with strong work ethics and high personal accountability.
• 4-6 years Experience in management, a back ground in landscaping, design, commercial & residential lawn care, hardscape construction, or similar field operations is preferred.
• Strong customer service and communication skills.
• Ability to perform onsite estimates with confidence and professionalism.
• Knowledge of mowers, trimmers, skid steers, trailers, and basic equipment maintenance is preferred.
• Comfortable managing crews and enforcing safety protocols.
• Willing to complete any certifications or licenses required within 6 months (if applicable).
• Must have a clean driving history and experience pulling trailers.

Benefits & Pay

The pay range for this position is dependent on your experience in landscaping, operations management, and sales performance.

Compensation May Include:

• Quarterly or annual bonuses
• PTO & paid holidays.
• Company phone/tablet
• Ongoing training & professional development
• Advancement opportunities as the business grows.

We know that is a lot of information, but that is because we are looking to hire only the best. If that’s you, apply today. If you meet the requirements for the position, our system will schedule you for an interview immediately.