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Head of Growth (Account Manager + Sales)

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3045 Jones Mill Road, Norcross, Georgia, 30071, US, US

Position Overview

We are hiring a Head of Growth to own revenue growth through enhancements and projects, and to protect retention through proactive client management. This role is the primary customer-facing leader for key accounts and will build the sales and customer-facing operating system .

This is not a day-to-day crew management role. You will lead the client relationship and the sales motion, and you will work closely with operations leadership to ensure excellent delivery and a smooth handoff from sold work to executed work.

Responsibilities

  • Own customer relationships for key accounts, including introductions, trust transfer, and escalation handling.
  • Run a proactive client retention system
  • Own maintenance renewals
  • Own the enhancements and project sales pipeline: lead handling, discovery, proposal development, follow-up cadence, and closing.
  • Build and run a referral engine
  • Create and maintain sales SOPs, templates, and standards, including:
  • Ensure consistent documentation and communication so sold work is set up for operational success.
  • Help create new business verticals
  • Partner closely with the operations manager to ensure a clean handoff and a strong customer experience.

Required Qualifications

  • Proven experience in sales and account management in landscaping, grounds maintenance, property services, or a closely related field.
  • Strong horticulture knowledge, with the ability to confidently walk properties, identify issues and opportunities, and recommend solutions (required).
  • Demonstrated ability to build trust with premium homeowners and manage escalations professionally.
  • Strong written and verbal communication skills (clear proposals, follow-ups, and client updates).
  • Highly organized with strong follow-through: able to run multiple accounts and opportunities simultaneously.

Preferred Qualifications

  • Formal education or certifications in horticulture, landscape management, or a related discipline.
  • Experience with CRM, estimating, and scheduling tools
  • Experience selling $10k+ residential projects and recurring maintenance agreements.

Pay and Benefits

  • $60,000 -$90,000 / year
  • Bonus tied to KPI's and business growth
  • Medical
  • PTO
  • Company vehicle

Ideal Candidate

You’re a relationship-first sales leader who can walk a property and immediately see both the horticultural needs and the business opportunity — then communicate it clearly and professionally to the client. You’re process-minded, consistent with follow-up, and disciplined about scope and margin. You elevate the customer experience while helping the company grow in a structured, repeatable way.

About The Grounds Guys of Atlanta

The Grounds Guys of Atlanta is a locally owned, premium landscaping company (part of the Neighborly family of home service brands) serving high-end residential clients across the Atlanta area. We specialize in landscape design, installation, and year-round maintenance, delivering reliable scheduling, upfront pricing, and high standards of workmanship with a team-first culture focused on quality, safety, and professional growth.




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