Job Description

Job Description: Customer Service Representative

Title: Customer Service Representative (CSR)

Department: Office Administration

Reports to: Office Manager


Job Objective:

The CSR’s primary objective is to ensure customer satisfaction exceeds the standards set out by The Grounds Guys through outstanding customer service and tracking of key results areas.


Responsibilities:

· Field inbound calls and emails from clients and new leads

· Demonstrates the ability to carry on a professional conversation with commercial and residential residents, owners, and decision-makers

· Schedule service visits and route crews in CRM software

· Transfer data to QuickBooks and send invoices

· Follow up with customers after completed jobs to ensure customer satisfaction with work

· Miscellaneous office tasks such as photocopying, faxing, and filing

· Adheres to all company policies, procedures, and business ethics codes

· Other duties as assigned

· The position is full-time, Monday-Friday, 7 AM - 4 PM with an hour lunch break


Relationships and Roles:

· Help maintain contact with all clients to ensure high levels of Client Satisfaction

· Demonstrate the ability to interact and cooperate with all company team members

· Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively, and demonstrate high integrity

· Maintain professional internal and external relationships that meet the company's core values

· Proactively establish and maintain effective working team relationships with all support departments


Education/Experience

· Must be at least 18 years old

· High school diploma or equivalent

· A minimum of 2 years of previous administrative support/office experience preferred

· Previous experience with scheduling/service-based scheduling is a plus


Benefits & Pay

The pay range for this position is $17.00 to $20.00, depending on experience.

  • Medical, dental, and life insurance benefits
  • Employer matching IRA
  • Competitive pay
  • Flexibility with schedule
  • Paid training
  • Paid sick leave
  • Company uniform
  • Referral bonus opportunity
  • Career growth opportunities
  • Company BBQs and events
  • Occasional overtime available

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online