Customer Service Representative
Job Description
Job Description: Customer Service Representative
Title: Customer Service Representative (CSR)
Department: Office Administration
Reports to: Office Manager
Job Objective:
The CSR’s primary objective is to ensure customer satisfaction exceeds the standards set out by The Grounds Guys through outstanding customer service and tracking of key results areas.
Responsibilities:
· Field inbound calls and emails from clients and new leads
· Demonstrates the ability to carry on a professional conversation with commercial and residential residents, owners, and decision-makers
· Schedule service visits and route crews in CRM software
· Transfer data to QuickBooks and send invoices
· Follow up with customers after completed jobs to ensure customer satisfaction with work
· Miscellaneous office tasks such as photocopying, faxing, and filing
· Adheres to all company policies, procedures, and business ethics codes
· Other duties as assigned
· The position is full-time, Monday-Friday, 7 AM - 4 PM with an hour lunch break
Relationships and Roles:
· Help maintain contact with all clients to ensure high levels of Client Satisfaction
· Demonstrate the ability to interact and cooperate with all company team members
· Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively, and demonstrate high integrity
· Maintain professional internal and external relationships that meet the company's core values
· Proactively establish and maintain effective working team relationships with all support departments
Education/Experience
· Must be at least 18 years old
· High school diploma or equivalent
· A minimum of 2 years of previous administrative support/office experience preferred
· Previous experience with scheduling/service-based scheduling is a plus
Benefits & Pay
The pay range for this position is $17.00 to $20.00, depending on experience.
- Medical, dental, and life insurance benefits
- Employer matching IRA
- Competitive pay
- Flexibility with schedule
- Paid training
- Paid sick leave
- Company uniform
- Referral bonus opportunity
- Career growth opportunities
- Company BBQs and events
- Occasional overtime available
Application Instructions
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
Apply OnlinePosted: 5/6/2025
Job Reference #: PDX_TGGOS_320D0D25-6334-4C6A-8B45-5184FF3B673C_22073946