Customer Service Representative

Job Description: Customer Service Representative

Title: Customer Service Representative (CSR)

Department: Office Administration

Reports to: Office Manager

Job Objective:

The CSR’s primary objective is to ensure customer satisfaction exceeds the standards set out by The Grounds Guys through outstanding customer service and tracking of key results areas.

Responsibilities:

· Demonstrates the ability to carry on a professional conversation with commercial and residential residents, owners and decision makers.

· Follow up with customers after completed jobs to ensure customer satisfaction with work

· Responsible for managing Net Promoter Score® system and creating report for weekly production meeting.

· Assist sales team with follow up on sent proposals

· Use of scorpion, home advisor and other marketing sources to track marketing spending and ROI.

· Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

· Participates and contributes to the development of educational programs offered to clients, prospects and company employees.

· Other -Start management of company human resources systems and procedures.

· Other duties as assigned.

Relationships and Roles:

· Help maintain contact with all clients in the market area to ensure high levels of Client Satisfaction.

· Demonstrate ability to interact and cooperate with all company team members.

· Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.

· Maintain professional internal and external relationships that meet company core values.

· Proactively establish and maintain effective working team relationships with all support departments.